Careers - Customer support

This position exists to provide support of all ImaSight products to ImaSight’s clients. 

Activities

• Configure x-ray imaging systems over internet.
• Assist on-site installers and clients during installations.
• Remotely monitor, maintain and upgrade systems.
• Be available for incident management (availability for phone support over extended hours)
• Maintain CRM information up-to-date
• Write additional support documentation after the introduction of new features, functions and equipment.
• Propose solution to deficiencies.

Qualifications

• Extensive expertise in computers and networking.
• Experience in troubleshooting.
• Good writing skills and experience with Client Resource Management (CRM) software.
• Experience in x-rays an asset.
• Two or more years of demonstrated experience with SQL client/server (SQL EXPRESS).
• Experience with remote login software.
• Five or more years experience in customer support.
• Must be available for incident management over the phone over extended hours
      8:00am to 9:00pm Monday to Friday, 1:00pm to 5:00pm on Saturday.