The selected candidate will report directly to ImaSight’s Director of Product Development and in his absence, to the President.

Key Activities

Customer Support

• • Remotely configure x-ray imaging systems over the Internet (X-Ray Capture Server and Networked Diagnostic Workstations).
• • Remotely assist on-site installers through the hardware and software installation process.
• • Remotely monitor, maintain and update the ImaSight Application Software.
• • Troubleshoot X-Ray capture systems and Local Area Network communication problems; diagnose and solve hardware/software faults.
• • Identify repair activities and items to be repaired, when necessary.
• • Be available for incident management (phone support over extended hours).
• • Establish positive working relationships with client base.
• • Efficiently manage priorities and emergencies.
• • Escalate exceptions through proper channels.



Documentation

• • Report in writing and in a timely manner customer service activities, calls and incidents.
• • Maintain Customer Relationship Management (CRM) system information up-to-date (Sales Force).
• • Provide support documentation to clients when required.



Other Tasks

• • Report system problems and deficiencies to engineering division.
• • Participate in customer support meetings with marketing and engineering.



Qualifications

• • Extensive expertise in computers and networking.
• • Experience in troubleshooting.
• • Good writing skills and experience with Customer Relationship Management (CRM) software.
• • Experience in x-rays is an asset.
• • Two or more years of demonstrated experience with client/server databases (Knowledge of SQL EXPRESS would be an asset).
• • Two or more years of demonstrated experience with Windows-7 and Windows-XP.
• • Experience with remote login software.
• • Must be available for incident management over the phone during extended hours (8:00am to 9:00pm Monday to Friday, 1:00pm to 5:00pm on Saturdays)
• • Ability to prioritize tasks, problems and requests.
• • Ability to communicate clearly and in a timely manner with customers, partners and other employees.
• • Ability to address customers in both official languages would be an asset.
• • Willing to learn new applications and technologies.
• • Team player.
• • College or technical program graduate and a minimum of 3 years experience.



Compensation & Benefits

• • ImaSight offers a competitive health benefits package.

Please email your resume to: hr@imasight.com

The co-marketing agreement will make available the software tools that both companies developed to all present and future customers. An embedded version of the ImaSight Vision software will be integrated into the Atlas Chiropractic System software. End-users will be able to automatically view and annotate patient x-rays during their diagnosis. Owners of the ImaSight 4600 sensors will have access to the patient data and all ImaSight Chiro Power Tools via the Atlas Chiropractic System.

To promote the joint program and demonstrate the benefits of their integrated software solution, both companies agreed to create a training centre at Atlas premises. The showroom will be used to demonstrate the software solution, increase product visibility and train personnel and end-users.

“The combination of both tools will procure significant benefits to both Atlas and ImaSight client base,” said Dr. Stéphane Laverdière, president of Atlas Chiropractic system. “We are dedicated to offering more functionality to our products and ImaSight has the right set of tools needed by our chiropractic client base. We intend to demonstrate that this software integration is a natural evolution for clients who are asking for user-friendly tools and efficient workflow.” “Integration with a Practice Management Software is the next step for ImaSight and Atlas is an excellent opportunity for us,” said Steve Johnston, V-P of Marketing at ImaSight Inc. “Atlas is well adopted and popular and provides excellent connectivity to our product. The ImaSight Vision Chiro Power Tools associated with the Atlas extensive practice management application is definitely a winning combination.”

About Atlas

ATLAS is the developer of Atlas Chiropractic System, an innovative paperless system for chiropractic Practice Management Software. Our focus is serving the Chiropractic profession’s very specialized needs alone. Our software solution is client driven and our commitment is to provide quality service along with the latest features integrated with the best technology.

About ImaSight

ImaSight manufactures and markets its patented digital x-ray sensor to veterinarians and chiropractors. Its hospital grade sensor is now authorized for sales in North America and Europe. Further information can be found at www.imasight.com.

For Additional Information

• Tony Slattery, VP Sales at Atlas Chiropractic Systems
• 1-877-602-8527
• tslattery@atlaschirosys.com


• Steve Johnston, VP Marketing at ImaSight
• (819) 777-7979 ext 224
• sjohnston@imasight.com